Returns & Exchanges

Specialty Returns

Returning a specialty or oversized item? Friendly associates are happy to help. Locate your specialty item category below, and contact Customer Service at 1-800-527-2345 for special assistance specific to your needs.


Jewelry and watches over $1000 must be returned with all certificates and documents via registered mail to

HQ Ecomm Returns
3911 S Walton Walker Blvd
Dock 14/15
Dallas, TX 75236


Do not mail computers and electronic devices to the Exchange. Call for return instructions specific to your item's brand.


Call for item pickup and refund of oversized shipping and handling fees. Special handling is required. Replaced items may incur additional shipping and handling fees.

Special Provision for Appliances

If defects are apparent upon delivery, or if the product is unacceptable, you may refuse delivery and place another order. For any product malfunction issues, please schedule a service appointment with the manufacturer below so that a repair or replacement may be considered.

Samsung 1-866-797-8727
Whirlpool & Maytag 1-800-253-1301
Kenmore 1-888-507-9312
General Electric 1-800-GE-Cares
Bosch 1-855-267-2484

Returning a Damaged Item?

The Exchange makes every effort to ensure quality delivery. If you receive a damaged item, call Customer Service. Stores cannot accept damaged returns.

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