Shipping & Delivery

Choose how you want your items delivered before you finalize your order.

Shipping and Delivery options include:

  • Home Delivery via Standard, Priority or Oversized shipping for larger items such as furniture
  • In-Store Pick Up or Curbside for most items, including firearms

Once your order is completed, you’ll receive an email confirming your order and giving you shipping information. As your items ship, you’ll get an email update. Depending on which bank you use, your credit card may show an authorization hold at the time of your online order. When your order ships, your account will be charged. You’ll receive email updates if there are any shipping issues.

Additional information can be found on the COVID 19 response page.

Estimated Shipping Times

*Personalized items may take longer. Delivery time for these items are noted in your confirmation email. Click below to learn about fees, refunds, customs and how to get FREE standard shipping!

Standard Shipping

Standard Shipping on orders under $49 have a $4.95 fee.

You aren’t charged until you order is shipped. You’ll receive a tracking number and link to the estimated delivery date.

Four Ways to Qualify for FREE Standard Shipping:

  1. Purchase with the MILITARY STAR® Card* (Apply Now)
  2. Purchase $49 or more online
  3. Order at least one MCSS** item
  4. Ship to a deployed area (ex. OIF/OEF, Bosnia, Kosovo)

Warehouse items ship within 2 business days. Please allow up to 7 days for delivery.

Standard Shipping providers include:

  • U.S. Postal Service
  • UPS
  • FedEx Ground

*Valid for and Marketplace Specialty Stores purchases, excluding Marketplace Mall Store purchases.

**Military Clothing Sales Stores

Overseas Ship-to-Store Program

Click-to-Brick is available stateside and overseas. If you want to have large, bulky online items sent to you while stationed abroad, you can "Pick Up In Store Overseas" from any eligible store. Overseas warehouse items indicate when "U.S. customs charges may be applied."

Priority Shipping

Need faster shipping? Priority Shipping is available on many items for a small upcharge. Select this option at checkout.

Oversized Shipping

Oversized Shipping is available for CONUS Only. See the bottom of any online product page to see what shipping options are available for that item.

Oversized items are subject to shipping and handling fees, depending on the item. The shipping and handling fees are applied to select oversized items at checkout.

You aren’t charged until you order is shipped.

Items that are commonly considered oversized include:

  • Furniture
  • Major appliances
  • Large electronics
  • Aerobic equipment
  • Home gyms
  • Swimming pools

Oversized items ship directly from the manufacturer and are delivered by our delivery agent, UPS or the manufacturer’s Oversized Shipping agent.

Oversized Shipping delivery offers three Service Levels Options on select items:

Delivery Service Level Includes Excludes
FREE Bronze Delivery Item placement inside the first available dry, covered area on the ground level at the delivery address
  • Unpacking
  • Assembly
  • Debris removal
  • Installation
  • Haul away for mattresses
Silver Delivery
  • Item placement in your room of choice, up to two flights of stairs
  • Unpacking
  • Debris removal
  • Assembly
  • Installation
  • Haul away for mattresses
Gold Delivery
  • Item placement in your room of choice, up to two flights of stairs
  • Unpacking
  • Debris removal
  • Mattress haul-away (not available for other items)
  • Assembly
  • Installation

Delivery options don’t include the moving of additional furniture or mattress pieces inside the home.

If you need professional installation, assembly or other Home Help, check out our Home Services. This service connects you with service providers in your area.

Setting Up Your Oversized Delivery

Once you’ve placed your order for Oversized Delivery, the delivery agent:

  • Receives your shipment from the manufacturer
  • Contacts you directly to set up your delivery date and time, providing a 4-hour delivery window plus a call 30 minutes before the delivery is made

Please allow up to 7 days for scheduled delivery.

Shipping of some items may be impacted by COVID 19. Additional information can be found on the COVID 19 response page.

Oversized Carrier:

Track your oversized items in the FragilePak Customer Portal.

Once product is shipped, you’ll receive an alert via email with a link that will direct them to FragilePak’s on-line Scheduler:

  • Distribution Center and Door-to-Door Shipments: You’ll receive an email and SMS Text when the shipment has left our last touch point and is on its way to the Final Mile Delivery Location in our Network
  • Final Mile Shipment: You’ll receive notification once the order is received and reconciled by our Final Mile Location.

Furniture Shipping Information

Furniture items are shipped to you directly from our suppliers. Some suppliers require 14 to 21 business days for shipment, plus another 7 days for delivery.

See the chart below for a list of lead times by select manufacturers.

Oversized furniture is not assembled by our delivery agent. For furniture that requires assembly, check out our Home Services. This service connects you with furniture assembly providers in your area.

Shipping lead times by furniture manufacturer:

Vendor Brands Manufacturing Time (in days)

Receiving Your Oversized Delivery

All Oversized items are inspected at multiple checkpoints for damages, but sometimes the damages are concealed.

When your Oversized Delivery arrives:

  • Inspect your order carefully and tell the delivery agent if you notice any issues.
  • Refuse any damaged items at time of delivery to avoid scheduling a return.

For Oversized item returns, call Customer Service to schedule an item pick up and a refund of your shipping and handling fees. Special handling is required. Replaced items may have additional shipping and handling fees.

Please see our Returns policy for more information.

Now you can order items from and pick them up at your local Exchange. To see if an item is eligible for pickup, look at the bottom of the product page for “Pick up in store FREE.”

How it’s done

It's Easy!

  1. Select an item eligible for store pick up and select color, size and quantity (if applicable) and add to your shopping cart
  2. Select a store for pickup by choosing a zip code, city or state. You can also choose by the base name.
  3. Proceed to checkout and submit order.
  4. Receive an email notification when your order is ready for pickup.

Curbside Pickup is also available.

Additional information can be found on the COVID 19 response page.


Now you can order items from and pick them up at your local Exchange. To see if an item is eligible for pickup, look at the bottom of the product page for "Pick up in store FREE."

How it’s done

How to purchase a firearm online

  • You must be 18 years or older to purchase long guns and 21 years or older to purchase handguns.
  • You must comply with federal, state and local laws at the time of order and transfer of ownership.
  • Federal law mandates that firearms ship ONLY to Exchange stores with a Federal Firearms License (FFL).

Firearms must be shipped to an Exchange Firearm store location compatible with your state of residency.

  • Only the person whose name appears on the order will be allowed to take possession of the firearm and transfer will take place only after all applicable requirements (i.e. background check, etc.) are completed.
  • Customer is responsible for knowing whether the firearm is legal in the customer’s state of residence.
  • You will be responsible for any additional fees (i.e. background check fee) at the time of pick up.
  • A 10% restocking fee will be charged for unclaimed firearms and for firearms ordered for pick up outside of customer’s state of residence.

Firearm transfer and use is subject to government regulation. It is your ultimate responsibility to ensure you are in compliance with all regulations that apply to the purchase of firearms and ammunition.

In order to purchase your firearm and have it shipped to your chosen Exchange store compatible with your state of residence, you must complete the following steps listed:

Failure to complete these steps will cause a delay in the shipping of your order.

  1. Pick your firearm.

    If your order contains non-firearm items, those items may be shipped directly to you. SELECT an Exchange store compatible with your residence (YOUR firearm WILL BE SHIPPED THERE). You can select your Exchange store as you select your firearm or in the checkout process.

  2. Submit your order.

    Your firearm will ship directly to your selected Exchange store compatible with your residence.

  3. Receive notice.

    Once your firearm has been received at your selected Exchange store, you will receive notice via text or e-mail.

  4. Pick up your firearm at your selected Exchange.
    Upon receiving notification that your order is ready for pick up, bring the required documents and identification required for all state and federal documentation. For questions, contact your local Exchange.

    The experienced associates at the Exchange firearm counter will work with you to complete all the necessary state and federal documentation and the required background screening using the National Instant Criminal Background Check System (NICS) as required for the purchase of a firearm.

    You should closely inspect the firearm and verify the make, model, caliber/gauge and condition matches with what you ordered before any paperwork is filled out. If there are any issues with the firearm do NOT complete the transfer paperwork, please work with your Exchange store and resolve the issue.

  5. Be Safe!

    Basic firearm safety rules.

    Pick Up In Store Overseas.
    Qualifying orders for Pick Up In Store Overseas typically will take 4-8 weeks from the date the order is shipped by the CONUS fulfiller. Orders are subject to ship capacity and/or port delays. You will receive additional email notifications to track your order right to the store.

    Pick up your order on-time.
    Customers have 7 days from the time the order is ready email is received to pick up their order in store. After 7 days the order is cancelled and the items returned to inventory.

    Be sure to check your order over carefully.
    Once the order is complete, you will receive an email confirmation. If the item was ordered before 2PM and is available in the store of your choice, you will be notified that it is able to be picked up TODAY!

It’s that easy! If you need help, please contact us.

We’re here for you.

How are customs charges handled?

Customs rates are determined by the U.S. Treasury Department. Prior to shipping, the Exchange ensures that Customs declarations are completed and attached to all parcels as required.

Charges for Items Shipped Through Customs

  • Customs Duty Fee* is collected by postal authorities at the point of delivery and cannot be prepaid.
  • Customs Processing Fee may be added per Public Law 99-272
  • Post Office Collection Fee

When collecting customs duty/processing fees, postal authorities may, in error, try to charge a "collection fee" of $3.75 (shown as postage due) for collecting the duty. Post offices should not collect this fee on dutiable parcels mailed from overseas APO/FPO addresses (para. 712.2 of the International Mail Manual).

Sample Customs Duty Rates*
Sample Customs Duty Rates are intended as a general guide and are in no way binding upon U.S. Customs officials. Final determination of the duty rates is made by reference to the Harmonized Tariff Schedule of the United States, which contains 10,500 commodity descriptions.

Item Duty Rate

Shipping Bona Fide Gifts through Customs

Parcels containing bona fide gifts from customers stationed overseas totaling less than $100 per day are exempt from customs charges.

Customs officials do not consider items listing the same name for the customer and recipient on the mailing label as bona fide gifts. Use the gift recipient’s name on the shipping address.

Placing Gift Orders

  • When your item is in the Shopping Cart, select “This is a gift.”
  • Proceed to check out.
  • If you’re adding a new gift recipient, select “New Address” and enter their name and address.
  • Continue to gift options where you can add your message.
  • Complete your order.

Standard Shipping fees can be reimbursed if you receive an item that is:

  • Not what you ordered
  • Damaged
  • Defective

See our Returns Policy for full details.

For Oversized items:

When your Oversized Delivery arrives:

  • Inspect your order carefully and tell the delivery agent if you notice any issues.
  • Refuse any damaged items at time of delivery to avoid scheduling a return.

Contact Customer Service at 1-800-527-2345 to arrange for merchandise pickup and request S&H refund.

  • Requires special handling and may incur an additional handling fee.
  • May have a minimum of $95.00 Exchange relocation fee if cancelled after shipment.
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